Right of Return
You are entitled to return the goods obtained without giving reasons within 14 days simply by sending them back. This period begins after receipt of this notification in text form (e.g. as letter, fax, E-mail), but not before the arrival of the goods at the recipient (in cases of repeated delivery of goods of the same kind, not before the arrival of the first delivery), and also not before fulfilment of our information obligations in accordance with Article 246 Para. 2, in conjunction with Art. 1 Paras. 1 and 2 European Union Civil Code, and our obligations in accordance with Art. 312g Para. 1, Clause 1 BGB (Civil Code), in conjunction with Article 246, Art. 3 European Union Civil Code . Only in cases of goods which are not capable of being sent as packages (e.g. goods of unusual dimensions) may you declare that the goods are being returned by demanding their recovery in text form. It shall be sufficient for the goods to be returned, or for a demand for their recovery to be issued in sufficient time, for the period of grace to be deemed to have been respected. In every case the return delivery shall be at our expense and risk. Returns or demands for recovery are to be sent to:
Address for returns:
Neuer Hönower Weg 7
Demands for recovery for goods not capable of being sent as packages are to be sent to:
If you have any questions please contact us by email at firstname.lastname@example.org or
by telephone, from Monday to Friday 8 a.m. to 6 p.m. / Saturday 10 a.m. to 4 p.m. CEST:
From Germany and overseas: +49 (0) 3342 306 306*
*For this phone number the country-specific telephone charges apply.
In the event of demands for recovery being made, the goods will be collected from your premises.
Consequences of Returns
In the event of an effective return being carried out, the payments received on both sides are to be reimbursed and any usage which may have been made is to be assessed. In the event of the deterioration of the item and losses of usage (e.g. amenity and advantages of use) which cannot or in part cannot be assessed, or only in the deteriorated condition, you must provide us with compensation for the value. You shall not be required to provide any compensation for value for deterioration incurred as a result of the use of the item in the intended manner. You shall only be required to provide compensation for value for losses of usage to the extent that you have used the item in a manner which goes beyond the checking of properties and functions. The term “checking of properties and functions” is understood to mean the testing and trying out of the individual item such as is possible and usual, such as in the shop premises. Any obligations to provide reimbursement of payments must be fulfilled within 30 days. This period shall begin for you with the dispatch of the goods or the demand for recovery, and for us with reception of the item.
End of notification regarding return